How payouts work

You've done the work — here's how to set up getting paid and track what you're owed.

What this guide covers

Get paid for your ticket sales: register a payout account, watch your payable balance (sales minus platform fees/commissions), and request payouts.

What you'll need

An organizer account with completed sales and a registered payout account.

Where to go

Organizer dashboard → Payouts (including the payout dashboard view).

SCREENSHOT_REQUIRED: organizer/payouts/payout-account-form SCREENSHOT_REQUIRED: organizer/payouts/payout-dashboard

Step by step

1. Open Payouts and save your payout account details.
2. Review your per-event payout summary and overall payable balance (the dashboard breaks this down).
3. When ready, submit a payout request.
4. Platform admins review/settle payouts from their side; track status on your payout dashboard.

And then?

Requested payouts are processed by platform administration (created/updated in their payout queue). Your balance reflects sales net of platform fees, commissions, and refunds.

Good to know (rules & limits)

• Payout timing is controlled by platform admin processing, not instant.
• Refunds and chargebacks reduce your payable balance.
• Commissions may be set per account by the platform admin — your effective rate is on your account (admin-visible).

If something goes wrong

• Payout pending a long time — contact platform admin; requests sit in their queue until processed.
• Balance lower than sales — fees/commissions/refunds are deducted; check the payout summary breakdown.

How accurate is this?

Verified from source: payout-account get/save, payouts list, payouts/request, payout-dashboard, payout-summary endpoints; admin-side payout create/update/balances routes. Settlement timing SLAs need validation.