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How to run a livestream event ​

Going live? Configure your stream ahead of time and show day becomes mostly watching the viewer count.

What this guide covers ​

Run a virtual/hybrid event: configure the stream on an event, go live, monitor the audience, moderate chat/bans, and (if enabled) accept viewer contributions.

What you'll need ​

  • Organizer access and ownership of the event.
  • The platform admin controls whether organizer contributions (viewer tipping) are allowed.
  • The event must have livestreaming enabled (Phase config on the platform).

Where to go ​

Organizer dashboard → your event (from Events) → its Streaming page.

SCREENSHOT_REQUIRED: organizer/stream/stream-config-page SCREENSHOT_REQUIRED: organizer/stream/live-metrics-page

Step by step ​

  1. Open the event's Streaming page and set the stream configuration.
  2. At showtime, Start the stream — viewers with valid tickets can join the watch page.
  3. Monitor metrics and viewers live; use the overlay feature as configured.
  4. Misbehaving viewer? Ban them (by session) — they're cut off and cannot rejoin (ban holds by email/IP).
  5. End the broadcast with Stop. Viewer sessions terminate.

And then? ​

Ticket holders join via their ticket; sessions heartbeat every ~30s and die without it. Chat runs per event; contributions (if admin-enabled) settle via the platform's payment callback flow.

Good to know (rules & limits) ​

  • Contribution acceptance depends on a platform-admin toggle per organizer — check with admin if you don't see it.
  • Bans are serious: enforced by email and IP. Reversal is a manual organizer/admin action.

If something goes wrong ​

  • Viewers can't join — confirm the stream is started and the event is live; expired tickets can't join.
  • Contribution option missing — admin hasn't enabled contributions for your account.

How accurate is this? ​

Verified from source: organizer stream endpoints (config/start/stop/metrics/overlay/viewers/ban), stream session guard rules, contribution controller, admin contribution toggle. Encoder/ingest setup details need validation.