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How to manage cash agents and cash sales ​

Selling tickets at the venue for cash? Cash agents have you covered — here's how to set them up and keep the money accounted for.

What this guide covers ​

Let staff sell tickets for cash at physical locations/events. Each agent signs into the POS with a code, opens a cash drawer with a starting balance, and records sales — all visible to you in real time.

What you'll need ​

An event on sale, and trusted staff to act as agents.

Where to go ​

Organizer dashboard → Cash Agents (management) and Cash Sales (reporting). Agents themselves use the POS page.

SCREENSHOT_REQUIRED: organizer/cash-agents/agent-form SCREENSHOT_REQUIRED: organizer/cash-sales/cash-sales-summary SCREENSHOT_REQUIRED: organizer/cash-agents/pos-screen

Step by step ​

  1. Create a cash agent; the agent receives a unique code.
  2. If a code is compromised or forgotten, regenerate it (the old code stops working immediately).
  3. At the venue, the agent signs into the POS and opens a drawer with a declared opening balance (cash and optionally card float).
  4. The agent records cash sales against your event's tiers/addons.
  5. Mistaken sale? The agent (or you) can cancel a sale; at shift end the drawer is closed out.
  6. Review everything under Cash Sales — summary per event/agent.

And then? ​

Cash sales count toward event attendance and sales reporting, reconciled against drawer sessions (opening balance vs recorded sales).

Good to know (rules & limits) ​

  • One active drawer per agent per event — an agent can't open a second drawer for the same event.
  • Agent operations are rate-limited (5–60/min depending on action); heavy rapid-fire use can be throttled.
  • Compromised agent code = regenerate immediately; the agent then needs the new code.

If something goes wrong ​

  • "Already have an open drawer" — the agent must close the existing drawer for that event first.
  • Agent locked out — repeated failed sign-ins are throttled; wait a minute and retry with the correct code.

How accurate is this? ​

Verified from source: cash-agent CRUD + regenerate-code (organizer), auth/drawer open+close/sale/cancel-sale with per-action throttles (POS side), cashSalesSummary reporting route.