Common issues and fixes

Something not working? Don't worry — most issues have a quick fix. Start here.

Tickets

• Didn't receive tickets → tickets are accessed by email code, not attached to the purchase email. See Access your tickets. Used a mistyped email at checkout? Contact support with your order reference (TKT-…).
• Access code expired → codes last 15 minutes; request a new one (the old one is void).
• "Too many access code requests" → wait 5 minutes (limit: 10 per 5 minutes).

Payments

• Card declined → usually the bank; try another card. Failed attempts do not charge.
• Paid but no confirmation → reopen your order from your email link after a few minutes; the platform reconciles in the background. Still missing? Contact support with the TKT-… reference.
• Stuck after 3-D Secure → return to the order link; the order status page reflects the final payment state.

Orders

• Order expired before payment → inventory is released; start a new order.
• Wrong email on the order → exclusive/invite orders cannot change email; regular orders need organizer/support help — contact them with your payment receipt.
• Want a refund → refunds are issued by the organizer or platform admin; contact the organizer first with your order reference.

Livestreams

• Cannot join → check the event is live and your ticket is valid; banned viewers (email/IP) cannot rejoin — contact the organizer.

Still stuck?

Use the site Contact page, and always include your order reference (TKT-…), the email used at checkout, and what you've already tried.

How accurate is this?

Compiled from verified source behavior (code expiry, rate limits, payment flows, ban rules). Individual error message wording needs screenshot confirmation.