How to watch a livestream

Watching from home? Once your event is live, joining the stream takes seconds. Here's what to expect.

What this guide covers

Join a virtual/livestream event using a valid ticket, watch live, and participate in stream chat.

What you'll need

• A valid ticket for the livestream event.
• The event must be live (started by the organizer).

Where to go

The watch link on your ticket page — open My Tickets and select the livestream ticket.

SCREENSHOT_REQUIRED: end-user/stream/watch-page SCREENSHOT_REQUIRED: end-user/stream/chat-panel

Step by step

1. Open the watch page for your ticket while the event is live.
2. The platform starts a stream session tied to your ticket.
3. Keep the page open — the player sends a periodic heartbeat; if it stops, the session ends.
4. Chat from the chat panel if the event has it enabled.

And then?

You watch the stream under your session. Organizers can ban viewers (by email or IP) for misconduct — banned viewers cannot rejoin.

Good to know (rules & limits)

• One stream session per join; sessions expire without a recent heartbeat (~30 seconds).
• Bans are enforced by email or IP address.
• Some streams support paid contributions to the event during the livestream (if enabled).

If something goes wrong

• "Event not live" — wait for the start time; the organizer starts the stream.
• Stream stops/buffering — refresh the page to rejoin; check your connection.
• Cannot rejoin after being removed — you may be banned; contact the organizer.

How accurate is this?

Verified from source: join-by-ticket, session token guard, 30s heartbeat rule, ban-by-email/IP, chat endpoints, contributions. Contribution payment flow details are configuration-dependent.