How to upgrade a ticket

Want a better seat or a VIP experience? If your event allows upgrades, moving up is straightforward — here's how.

What this guide covers

Exchange a ticket from a paid order for a higher tier, paying only the price difference. Available only for events where the organizer has enabled upgrades.

What you'll need

• A paid order (upgrades start from your order/ticket page).
• Upgrades must be enabled for the event (organizer/admin toggle).

Where to go

The upgrade option on your order or ticket page — open My Tickets, find the order, and choose Upgrade.

SCREENSHOT_REQUIRED: end-user/upgrade/upgrade-options-screen SCREENSHOT_REQUIRED: end-user/upgrade/upgrade-checkout

Step by step

1. Open your order (see Access your tickets).
2. Choose Upgrade and review the eligible destination tiers and the calculated price difference.
3. Reserve the upgrade and pay the difference by card.
4. On success, your original ticket is superseded by the new tier.

And then?

• Success: you receive the upgraded ticket; the old ticket is no longer valid for entry.
• Cancel: you can cancel a pending (unpaid) upgrade before confirming.
• Refund: a paid upgrade can be refunded per policy, reverting per the platform's upgrade rules.

Good to know (rules & limits)

• Upgrade availability depends on destination tier inventory and the event's upgrade toggle.
• Each reservation is temporary — complete payment before it expires (expiry duration needs validation).

If something goes wrong

• No upgrade option shown? Upgrades are disabled for that event, the order is unpaid, or no eligible destination tiers exist.
• "Reservation expired" — restart the upgrade; inventory is released back automatically.

How accurate is this?

Verified from source: full upgrade lifecycle (eligibility → destinations → calculate → reserve → status/cancel/confirm/refund/payment-intent) and per-event upgrade toggles. Reservation expiry timing needs validation.