How to use transaction journeys and exports

When someone asks "what happened to this payment?", transaction journeys give you the definitive answer.

What this guide covers

Trace a payment's full path (order → checkout → payment attempts → outcome) for reconciliation, disputes, or buyer-support investigation.

What you'll need

Platform admin access.

Where to go

Admin → Transaction Journeys (journey views open from order records).

SCREENSHOT_REQUIRED: admin/journeys/journey-list

Step by step

1. Open Transaction Journeys and locate the order/payment in question.
2. Open the journey detail for the event-by-event trail.
3. Export journeys for offline reconciliation or evidence packs.

And then?

Use the trail to answer "what happened to this payment" definitively — including failed attempts that never charged.

How accurate is this?

Verified from source: transaction-journeys index/show/export routes (admin-scoped). Journey event types need validation.